Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. Should you wish to cancel your order you can contact us by phone, email or contact form

If you have received the goods before you cancel your contract then you must send the goods back to our specified address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our specified address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have received the goods back we will refund the payment made by you within 14 calendar days. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).

Cancellation by us

We reserve the right not to process your order if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or
an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any payment made by you as soon as possible, but in any event within 14 days.

Returns, except in cases of right to cancellation

We hope that every buyer and their pet will be happy with their product. If you experience problems, please call or email us. Often we can help with advice or a simple adjustment. We may ask for photo’s / video of your pet using the product to help us offer the relevant advice. If you wish to return an item in accordance with your rights then please see the return information on our website. You are responsible for all return shipping costs.

If there is a problem with the goods

If you have any questions or complaints about the goods please contact us.

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act). If you wish to exercise your legal rights to reject goods which do not conform with the Act you must post them back to us.

Wheelchair Guarantee

All Wheelchairs come with a 3 month guarantee. The warranty protects against defects in the material or workmanship. If a wheelchair frame breaks under normal usage, please let us know and we will repair or replace the wheelchair at our option. You would be responsible for all shipping charges. The wheelchair warranty applies to the original owner only. This warranty applies to the wheelchair frame only. All other parts including soft goods and wheels are guaranteed for three months subject to normal wear and tear.

We strongly advise that wheelchairs are kept indoors when not in use and when exposed to salt water, sand or mud that this should be thoroughly washed off after each use. This will prolong the life of your wheelchair and prevent invalidating the warranty.

Complaints

If you would like to express a complaint please contact us. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.